Returns and exchanges

 

Squiggly is committed to make your shopping experience a success. If - for whatever reason - you are not completely satisfied with your purchase, we will accept returns within 30 days from delivery for exchange or a full refund. Please take into consideration that availability of vintage products on Squiggly is limited.

 

Terms and conditions for returns

  • Please return the products within 30 days after reception.
  • Download our returns form and include this form in your return shipment.
  • The product needs to be returned in an unworn and undamaged state. You can try a watch to see if it fits but you cannot wear the watch.
  • The strap and buckle of the watch cannot be bent.
  • The products should be returned in the original brand packaging.
  • The accompanying label(s) must be intact and not separated from object.
  • The product must be accompanied by the guarantee.

 

Please ensure sufficient postage for the return shipment. We advise you to send your parcel via standard registered mail.

 

Return address:

Squiggly / Holland Watch Group B.V.
Returns department
Willebrordusstraat 14
3037 TR Rotterdam
The Netherlands

 

Exchange of products

Please take into consideration that availability of vintage products on Squiggly is limited.

  • Include our returns form in your return shipment, indicating which product you wish to receive in return.
  • If available, we will ship the alternative product you have chosen as soon as possible.
  • If the alternative product is sold out, we will refund the full amount, including the initial shipping costs (if paid).
  • If a returned product is damaged, extra charges may apply.

 

Refunds

Refunds are subject to the following:

  • Refunds are processed as quickly as possible and within 14 working days from the moment you have given notice of a return.
  • In case we have not received the product back within 14 days, payment will be suspended until we have received the product or you can prove the product has been sent to us.
  • Refunds are given via the same payment method as used by the customer.
  • In case Hollandwatchgroup.com/Holland Watch Group B.V. has made a mistake with your order, we will also refund your return shipping costs. Please contact our Customer Service Department for more information.
  • If a returned product is damaged, extra charges may apply.

 

Processing time for refunds is approximately 10 working days.

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