Shipping

Squiggly ships orders on Monday through Friday excluding Dutch national holidays (January 1, Easter Monday, April 27, Ascension Day, Whitsun Monday, December 25-26).

All orders are shipped within 24 hours (on working days) after receiving payment confirmation. Please Note: orders shipped with an Express Service require a signature upon delivery.

 

Shipping costs

Shipping costs are automatically calculated during checkout and are shown before you complete your purchase. These costs are based on the weight of the goods you order and the country of delivery. Shipping costs include handling/shipping and insurance.

 

Shipping options and costs to some countries may be higher than the standard shipping method available in that country. This is due to the fact that the standard shipping method is sometimes not completely reliable and we have experienced several incidents in the past, such as lost packages. Whenever possible, we will offer you only the safest, quickest shipping methods even when this means a higher shipping cost.

 

Shipping times

Estimated shipping times can be seen during the checkout process. These shipping times are communicated as an indication. Actual delivery times will vary per country, selected shipping method and ultimately, your local postal office (if you have selected standard/free shipping). 

In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

 

Please Note: We do not accept cancellation of orders during the shipping period even if the shipping takes longer than expected.

 

Important information about import taxes for customers outside the EU

When products are shipped to countries outside of the European Union, in some cases, there will be a VAT (Value Added Tax), other taxes, customs duties and fees levied by your destination country. The additional charges for taxes or customs clearance fees are the responsibility of the recipient. If the recipient refuses to pay the duties, HWG has the right to charge the costs to the recipient.

 

Unfortunately, we cannot estimate what the charges may be since Customs and taxation policies vary widely from country to country. For further details, please contact your destination's customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

 

Delays and damages incurred during shipping

Delays

If your order hasn't arrived after 20 working days from the shipping date, simply contact us and we will take care of the rest.

 

Item damaged during shipping

Did an item arrive damaged or defective? We apologize for the inconvenience. Please use the form below to report your problem and include it in your returns package. Upon receiving the returned item we will take care of replacing your purchase as fast as we can. If it is not possible to replace your item, you will receive a refund for the full amount that was paid for the item in the same form of payment and account, originally used for the purchase. Please note that we are unable to replace standard plastic boxes that are broken during shipping.

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