Warranty & Repairs

 

As reseller we are by law responsible for the legal warranty of our products. This means we are as first party liable for the guarantee on the product even when the manufacturer offers a worldwide warranty.

Most products sold by Squiggly are New Old Stock. All new old stock products come with official warranty and if available, instructions and original packaging. Refurbished products come with a one year Squiggly warranty.

 

All watches at Squiggly are shipped after being checked by our Swatch experts and in working order with the exception of prototypes and other non-functional models. The latter are always described as such on the product page.

 

New Old Stock Swatches

New Old Stock implies that the watch is new and unworn, acquired from old Swatch stock or a collector. This means:

- The watch is an older model from a non-current Swatch collection (+3 years old),

- the watch is in working order and checked by us and, if necessary, provided with a new battery,

- the watch is original, new and unworn, but

- discoloration or degeneration of materials used may occur,

- factory warranty may no longer be valid,

- you buy this product ‘as is’ and with 2 years warranty.

 

These features do not in any way affect the legal warranty and associated rights, but we cannot guarantee:

- this product can be replaced by the same product in case of a defect within the warranty period,

- availability of original brand parts when repairing under warranty.

 

Refurbished Swatches

Refurbished implies the watch has been repaired or restored. This means:

- the watch is in working order, checked by us and, if necessary, provided with new parts and/or new battery,

- you buy this product ‘as is’ and with a 1 year Squiggly warranty,

- the watch is in some cases second hand / worn. (If this is the case, it is explicitly stated in the product description.),

- the watch is not in original condition or contains non-original parts,

- the factory warranty is no longer valid for this product,

- labels, factory warranty, operating instructions and/or original box/packaging may be missing.

 

These features do not in any way affect the legal warranty and associated rights, but we cannot guarantee:

- this product can be replaced by the same product in case of a defect within the warranty period,

- availability of original brand parts when repairing under warranty,

- life expectancy of the product in case of normal use/daily wear is longer than 1 year.

 

 

Vintage Swatches (+ 10 years old)

Vintage implies this model Swatch is no longer available through the brand's manufacturer or distributor. We therefore buy vintage watches through merchants and collectors. This means:

- it is an older model from a non-current collection,

- the watch at the time of shipment - unless stated otherwise in the product description - is in working order and checked, cleaned, and if necessary provided with new original parts and / or a new battery,

- the price of the watch is determined by our experts and based on free market supply and demand at the time of online offering,

- the watch is new and original, but

- you buy this product ‘as is’ and with a 1 year Squiggly warranty,

- discoloration or degeneration of used materials may occur,

- the factory warranty is no longer valid for this product,

- labels, factory warranty, operating instructions and/or original box/packaging may be missing.

- the watch may in rare cases be worn. If this is the case, it is explicitly stated in the product description.

 

These features do not in any way affect the legal warranty and associated rights, but we cannot guarantee:

- the original brand packaging is undamaged or does not contain remains of (price) labels,

- the materials used do not (further) discolor or degenerate under the influence of light or wear,

- life expectancy of the product in case of normal use/daily wear is longer than 1 year,

- this product can be replaced by the same product in case of a defect within the warranty period,

- availability of original brand parts when repairing under warranty.

 

Reimbursement of defective vintage products that cannot repaired or replaced by the same or a similar product of the same sales value during the warranty period, are based on the purchase price and not based on the value of the item on the free market at the moment of return.

 

 

Warranty coverage

 

Check the warranty for detailed information on what is covered by the warranty. Store this warranty in a safe place, so you know where to find it in case you need it.

Please be aware that vintage products may be (slightly) discolored and that materials such as plastic and (silicone) rubber can become more brittle over time.

 

The warranty covers:

  • Defects in the movement.

 

The warranty does not cover:

  • Damage caused by daily wear or excessive use or abuse of the bracelet, appendages and crystal.
  • Water damage when the watch is not used according to manufacturer's guidelines.
  • Battery life and/or battery replacement.
  • Discoloration or deterioration of materials under the influence of time as is to be expected with new old stock/vintage products.

 

The warranty is void if unauthorized repairs have been performed by anyone other than an authorized dealer of the brand.

 

 

Warranty claims / Repairs

 

In all cases, the watch will be checked and repaired by our licensed watchmaker or by the manufacturer.

 

If the problem you're having with your watch is covered by the warranty, we will send the watch to the manufacturer. If the service work required is not covered by the warranty, we will let you know as soon as possible.

 

In most cases the repair time is around 3 to 4 weeks depending on the availability of spare parts.

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